Information
Frequently Asked Questions
Quick answers to the questions we are asked most - payments and discounts, delivery and tracking, product quality, dosing, cold-chain handling, and returns. Use the menu to jump to a topic.
Payment & Orders
We accept bank transfer, cryptocurrency (-10% discount) and Zelle. Card payment may be available at times (-5% discount). Payment details are shown at checkout and in your order confirmation email.
We process your transfer as soon as it arrives (usually within 1 business day). You will receive an automatic email with a tracking number once your order ships. To speed up processing, send us a copy or screenshot of the transfer.
Card payments are periodically unavailable. You can pay by bank transfer or with cryptocurrency (-10% discount). The bank details are shown at checkout and in your order confirmation email.
Yes. Send us the transfer confirmation (copy or screenshot) and your order number, and we will reinstate the order as soon as the payment is confirmed.
Bank transfers can take up to 1 business day to arrive, and the order waits until the payment is received. To speed up processing, send us your transfer or Zelle confirmation.
Write to us with your order number before the order ships and we will cancel or adjust it. Once the parcel is handed to the courier, changes are no longer possible, but you can contact us for assistance.
Delivery
We ship across the United States and Canada. Orders are sent with a tracked courier in neutral, discreet packaging with no visible branding.
Orders ship from within the United States, so there is no international customs to clear. Domestic US orders typically arrive within 2-3 business days of dispatch; Canada may take a little longer. You receive a tracking number by email when your order ships.
When your order ships, you receive an automatic email with a tracking number. If you have not received it, check your spam folder or write to us with your order number.
First check the tracking link from your shipping email. If the parcel hasn't moved for more than 2 business days or there is a delivery problem, write to us with your order number and we will check with the courier right away.
Your kit ships with all components (vial, bacteriostatic water, dosing pen and cartridge, needles and alcohol pads) inside a premium box, wrapped in neutral outer packaging with no visible branding. Temperature-sensitive items travel with insulation and a gel ice pack.
US orders ship domestically, so there are no customs duties or import fees. Canadian orders are sent DDP with duties prepaid, so there are no surprise fees on delivery.
Products & Quality
Your peptide ships as a lyophilized (freeze-dried) research vial with bacteriostatic water for reconstitution, plus a disposable dosing pen and cartridge. You reconstitute the vial and fill the pen yourself, following the step-by-step video included in every injectable kit. Once filled, the pen makes handling convenient and precise: a very fine needle and a fixed 0.01 ml per click for repeatable measurement. Supplied for laboratory research use only.
Lyophilized (freeze-dried) material is the most stable form for shipping and storage. You reconstitute it fresh with the included bacteriostatic water, so it is at full quality when you prepare it and you control the concentration. Every batch is HPLC-verified in our own quality control before it ships.
Our products are supplied strictly for laboratory and research use by researchers, laboratories and institutions that need consistent, HPLC-verified reference material with precise, repeatable measurement. They are not intended for human or veterinary use.
Keep the lyophilized vials refrigerated between 2-8°C and do not freeze; short periods at room temperature during transit do not affect them. After reconstitution, keep the filled pen (or vial) refrigerated and store away from direct light.
It depends on the vial size and the volume used per research protocol. Each click of the filled pen dispenses 0.01 ml; the total volume per vial and the number of clicks are listed on the product page.
Our products are supplied for laboratory research use only and are not for human or veterinary use, so we cannot provide guidance on physiological effects. For questions about the material itself (purity, identity, handling), see the Certificate of Analysis on the product page or contact us.
Yes. For our main peptides, a COA from an independent laboratory is published on the product page, and we are working on uploading certificates for the rest. In addition, every batch goes through internal quality control on our own equipment: HPLC and Mass Spectrometry analysis for purity, endotoxins and heavy metals. No product reaches you without passing this control: if a batch does not meet our standards, it simply does not go on sale. That is why we stand behind the quality of every pen we ship.
Each injectable US kit includes the research vial(s), bacteriostatic water for reconstitution, a disposable dosing pen and cartridge, 10 needles, 10 alcohol pads, a premium box, and a step-by-step video showing how to reconstitute and fill the pen. Capsule and topical products ship without the pen kit.
Slight cloudiness in some peptides (for example HGH Fragment and AOD-9604) is normal after reconstitution and is not a sign of a problem. Visible particles or clumps, however, are not normal: send us a photo and your order number and we will replace the product.
Dosage & Usage
Every product page has a dosage chart with the dose per click. Our products are intended for research purposes only and we cannot provide individual usage protocols.
Once you have filled the pen, each click dispenses a fixed 0.01 ml. The dose per click for each product is listed in the chart on the product page.
Cold Chain & Transport
No. Lyophilized (freeze-dried) vials are very stable, and a few days at room temperature during transit do not affect them. Refrigerate the vials on arrival. If you ever see anything unusual after reconstitution, send us a photo and we will help.
Parcels travel in an insulated box with gel ice packs to keep the contents cool in transit, inside neutral outer packaging.
Returns & Refunds
Write to us with your order number before the order ships. Refunds are issued to your original payment method (bank transfer or cryptocurrency).
We apologize. Send us a photo and your order number, and we will ship the correct product with priority or refund you.
Wholesale & Partnership
Yes, we have special terms for resellers and partners. Write to us with your expected monthly volume and preferred payment method, and we will send you our current price list.
Didn't find the answer to your question?
Contact us